Enbridge - Where energy meets people
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Damage Prevention

A leading cause of pipeline incidents is damage from third-party activities.

To protect people and the environment, and to reduce the risk of pipeline damage, federal and provincial/state laws require anyone planning to excavate near a pipeline right-of-way (ROW) to call their local toll-free one-call number in advance of any excavation.

Even though underground pipelines are identified above-ground by pipeline markers, the marker may not necessarily be directly over the pipeline. That's why it's important to contact Enbridge directly at least three days before you do any type of excavation in any area that you believe might be on or near an Enbridge ROW, including:

  • fixing or improving an existing ditch, drain tile or fence
  • building a berm
  • constructing roads, paving, parking, driveways, ditches, railways, overhead or underground utilities
  • installing fence posts
  • altering the grade or deep tilling the soil
  • operating non-agricultural equipment or vehicles on or over the ROW
  • encroaching on the ROW with services or other utilities

The construction of buildings, foundations or stockpiling of materials is prohibited on the ROW.

Enbridge representatives must be on-site to supervise any excavation near the ROW.

For installations across the ROW, written permission from Enbridge is required. Depending on the installation, approval could take up to 10 days. We can help you avoid problems and delays by:

  • helping you obtain written permission for construction/excavation over Enbridge pipelines
  • locating and marking Enbridge pipelines
  • acquainting others with the 30-metre safety zone on either side of the ROW (Canada only), and providing guidelines for excavation and blasting
  • ensuring an Enbridge field representative is on-site

Please contact Enbridge for your specific ROW questions.

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Enbridge Companies

EGD

Enbridge Gas Distribution

Canada's largest gas distribution company. Serving 1.9 million customers in Ontario, Quebec and New York State.

Enbridge Gas New Brunswick

Enbridge Gas New Brunswick

Distributing natural gas to institutional, commercial, industrial and residential customers across nine New Brunswick communities.

ENB company image

Enbridge Inc.

Enbridge Inc. (ENB) is a publicly-traded corporation on the New York and Toronto stock exchanges.

Enbridge U.S.

Enbridge's U.S. operations - a leader in energy transportation in the Midwest, Mid-Continent and Gulf Coast regions of the United States.

Enbridge Energy Partners

A U.S. master limited partnership with oil and gas delivery assets.

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings Inc. (EIFH) is a publicly-traded Canadian Corporation that invests in low-risk energy infrastructure assets.

Enbridge Technology

Provides pipeline and natural gas distribution consulting and training services internationally.

Midcoast Energy Partners

Midcoast Energy Partners

Midcoast Energy Partners (MEP) serves as EEP’s primary vehicle for owning and growing its natural gas and natural gas liquids (NGL) midstream business in the U.S.

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Emergency Contacts

Pipeline Emergencies

CANADA:

Enbridge Pipelines Inc. (incl. Norman Wells Pipeline)
1-877-420-8800
Enbridge Pipelines (Saskatchewan) Inc.
1-888-420-4357
Enbridge Pipelines (Athabasca) Inc.
1-888-813-6844



Natural Gas Emergencies in Ontario

Enbridge Gas Distribution Customers
1-866-763-5427
(1-866-smelgas)


UNITED STATES:

Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, New York, Ohio, Eastern Oklahoma, Wisconsin, Pembina County, North Dakota:
1 (800) 858-5253

North Dakota, Eastern Montana, Polk County, Minnesota:
1 (888) 838-4545

Texas, Western Oklahoma, Mississippi, Arkansas:
1 (888) 650-8099

Louisiana, Gulf of Mexico:
1 (877) 548-1800

Western Montana (electric transmission line):
1 (888) 780-8831