Enbridge - Where energy meets people
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Terms Of Use

PART 1 TERMS APPLICABLE TO THE WEBSITE AND OFFERED SERVICES

1.  APPLICATION OF THE TERMS OF USE

These terms of use (the "Terms of Use") apply to the use of this web site (the "Website") and any services offered ("Offered Services") through this Website. Please read these Terms of Use carefully before using the Website as they contain important information that you should be aware of before using information contained with this Website and any Offered Services. In addition to these Terms of Use, certain Offered Services may have additional terms and conditions in relation to your use of such Offered Services.

BY ACCESSING AND BROWSING THE WEBSITE WITHOUT USING ANY OFFERED SERVICES, YOU AGREE TO PART 1 OF THESE TERMS OF USE WITH ENBRIDGE INC. ("Enbridge"). BY ACCESSING AND USING ANY OFFERED SERVICES CONTAINED IN THIS WEBSITE, THEN IN ADDITION TO PART 1, YOU AGREE TO PART 2 OF THESE TERMS OF USE WITH ENBRIDGE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS OF USE PLEASE STOP USING THE WEBSITE IMMEDIATELY.

Enbridge may revise and update these Terms of Use at any time without notice. Please periodically review the Terms of Use posted at the Website. Your continued usage of the Website will mean acceptance of those changes.

The Terms of Use apply only to your use of the Website and the Offered Services and do not apply to any other services or products that you may purchase from Enbridge, its subsidiaries or affiliates or any third party.

2.  NO SOLICITATION

The information provided through this Website is intended solely for the general knowledge of visitors to the Website and does not constitute an offer or a solicitation of an offer for the purchase or sale of any shares or other securities of Enbridge or any member of the Enbridge group of companies. The information on this Website is not intended to modify, qualify, supplement or amend information disclosed under corporate and securities legislation of any jurisdiction applicable to Enbridge and should not be used for the purpose of making investment decisions concerning securities of Enbridge.

3.  CURRENCY AND ACCURACY OF INFORMATION

Although Enbridge makes reasonable efforts to ensure that the information provided through this Website is current and accurate, Enbridge makes no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information.
Certain documents and other materials on this Website, including investor presentations, conference calls and documents filed by Enbridge with the securities regulatory authorities of each Province of Canada and listed and/or linked to the Website, speak only as of the dates on which such documents and materials were filed or otherwise used by Enbridge. The contents of such documents or materials may become out-of-date, however, Enbridge makes no commitment and disclaims any duty to update those documents and materials, except as required by applicable law.

4.  HARDWARE, SOFTWARE AND INTERNET ACCESS

It is your responsibility to ensure that you have the appropriate hardware, software, and Internet access services to access the Website and allow proper use of the Website and any Offered Services. If you have difficulty using the Website or the Offered Services, please notify Enbridge. Neither Enbridge, nor any of its subsidiaries or affiliates or any third parties on the bill, shall be responsible for any of your costs associated with your use and/or access of the Website and any Offered Services.

5.  LINKS TO THIRD PARTY SITES

The Website contains links to third party sites. These links have been provided solely as a convenience for users of the Website and do not constitute an endorsement by Enbridge or any of its subsidiaries or affiliates of the content of such third party sites. Links to the Website may also be provided from other sites either known or unknown to Enbridge or any of its subsidiaries or affiliates. Access to any other website linked to or from the Website is at your own risk. Enbridge, or any of its subsidiaries or affiliates, has not reviewed and is not responsible for the content of any third party sites linked to or from the Website and does not make any representations regarding the content or accuracy of materials on such third party sites.

6.  LIMITED LICENSE, COPYRIGHT, TRADEMARKS AND USE

The Website and its contents are protected by copyright, trademark and other proprietary rights of Enbridge, its subsidiaries or affiliates, or third parties. Except as expressly permitted in these Terms of Use, no portion of the Website or its contents, including trademarks, logos and service marks, may be reproduced in any form, or by any means, without prior written permission from Enbridge, its subsidiaries or affiliates, or the applicable third party and nothing herein shall be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property, including patent, trademark or copyright of Enbridge, its subsidiaries or affiliates, or any third party.

Enbridge grants to you a limited, personal, non-transferable license to use and copy materials published by Enbridge on the Website solely for non-commercial use within your organization in support of Enbridge products or services. Such license is revocable by Enbridge at any time and at Enbridge’s sole option. No other use of the materials is authorized. In consideration of this limited license, you agree that any copy of Website materials which you make shall retain all copyright, trademark and other proprietary notices in the same form and manner as on the original and you must explicitly acknowledge Enbridge as the provider of such content and the owner of such copyright or trademark.

You will use the Website, the Offered Services, and any other content or information found on the Website solely for lawful purposes. You shall not upload to, distribute to or otherwise disseminate through the Website any material or information of any kind that is libellous, defamatory, obscene, pornographic, abusive or otherwise violates any law or infringes or violates any rights of another person or entity, or contains a solicitation of funds, advertising or a solicitation for goods or services. You will be solely responsible for the content of any material or information that you make available through the Website. You will also be liable for any loss or damage resulting, directly or indirectly from you making any material or information available through the Website.

You acknowledge that your use of portions of the Website, including an Offered Service may require a user id and password. You must keep your user id and password confidential. You will be responsible for any use of any Offered Services through the use of your user id and password whether or not authorized by you.

7.  FORWARD LOOKING STATEMENTS

Some of the information on this Website may contain projections or other forward-looking statements regarding future events or the future financial performance of Enbridge. Enbridge cautions that the statements are only predictions and by their nature, forward-looking statements involve risk and uncertainty. Enbridge’s actual results may differ materially from those expressed or implied in such forward-looking statements or could affect the extent to which a particular projection is realized. The information contained on this Website should be read in conjunction with the more comprehensive information filed by Enbridge with securities regulatory authorities, including risks and uncertainties relating to Enbridge and forward-looking statements contained therein.

8.  TERMINATION

Enbridge may terminate your use of the Website and the Offered Services or particular Offered Service, if you have used the Website and any Offered Services in any way that is contrary to law, these Terms of Use, or in any way that disrupts the Website or Offered Services.

9.  DISCLAIMER AND EXCLUSION OF WARRANTY

YOU AGREE THAT YOUR USE OF THE WEBSITE AND ANY OFFERED SERVICES (INCLUDING DOWNLOADING ANY MATERIALS FROM THE WEBSITE) IS AT YOUR SOLE RISK AND IS PROVIDED BY ENBRIDGE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, ENBRIDGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. THE ENTIRE RISK ARISING OUT OF USE, PERFORMANCE OR NON-PERFORMANCE OF THE WEBSITE REMAINS WITH YOU.

10.  EXCLUSION AND LIMITATION OF LIABILITY

IN NO EVENT SHALL ENBRIDGE, ITS SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SUPPLIERS (THE "ENBRIDGE PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT OR PUNITIVE LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE WEBSITE, ANY OFFERED SERVICE AND/OR FOR ANY BREACH OF THE TERMS OF USE, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, PERSONAL INJURY, DEATH, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS, EVEN IF SUCH PARTIES OR ANY ONE OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, AND ANY OFFERED SERVICES AVAILABLE ON OR THROUGH THE WEBSITE, OR WITH ANY OF THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND THE OFFERED SERVICES.

11.  INDEMNIFICATION

You agree to indemnify and hold each of the Enbridge Parties harmless from all claims, liabilities, damages, losses, including reasonable legal fees and expenses, due to or arising out of your use of the Website, any Offered Service, or your breach of the Terms of Use.

12.  INVALIDITY OF PROVISIONS

If any provision or provisions of the Terms of Use shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

13.  JURISDICTION

Except where specified in Part 2 of these Terms of Use in respect of a particular Offered Service, these Terms of Use shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, excluding the conflict or choice of law provisions. You agree to comply with all applicable laws and regulations in your use of the Website and the Offered Services, including all applicable federal, provincial and local laws, and, if your reside outside of Canada, the laws of the country where you reside. If you access the Website from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Unless otherwise set out in Part 2 of these Terms of Use in respect of a particular Offered Service, any dispute arising out of the use of the Website or these Terms of Use shall be governed by the laws of the Province of Alberta, Canada. You agree to submit to the non-exclusive jurisdiction of the courts in the Province of Alberta, Canada.

14.  HEADINGS

The headings contained herein are for convenience of reference only and shall not form part of the Terms of Use. Such headings shall be ignored in the interpretation or construction of any of the Terms of Use.

15.  ENTIRE AGREEMENT

The Terms of Use, which may be modified from time to time, including any documents referenced herein and any other applicable terms and conditions contained on the Website, constitute the entire agreement between Enbridge and you pertaining to your use of the Website. Enbridge’s failure to enforce any provision of the Terms of Use shall not be construed as a waiver of such provision. For clarity, an Offered Service may have additional terms and conditions pertaining to the use of such Offered Service, which additional terms may be found on that portion of the Website relating to such Offered Service or which may have been provided to you by other means.

16.  ASSIGNMENT

The Terms of Use shall bind and enure to the benefit of both parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns. You shall not assign your rights or obligations hereunder.

17.  ENGLISH LANGUAGE

The parties confirm that it is their wish that the Terms of Use any other documents delivered or given pursuant to the Terms of Use, including notices, have been and shall be in the English language only. Les parties aux présents confirment leur volonté que cette convention de même tous les documents, y compris tous avis, s’y rattachant, soient rédigés en anglais seulement.

18.  PRIVACY POLICY

By using the Website, you agree to be bound by Enbridge’s Privacy Policy.

PART 2 TERMS APPLICABLE TO OFFERED SERVICES

19.  GENERALLY

In addition to the general conditions set out in these Terms of Use, this Section contains additional terms and conditions that relate to particular Offered Services. Enbridge reserves the right to withdraw any of the following Offered Services at any time upon reasonable notice, which notice may be provided through this Website, or in such other manner as Enbridge determines appropriate in the circumstances.

20. ELECTRONIC BILLING SERVICES

  1. By enrolling for electronic billing services (the "e-Billing Services"), you will no longer receive a paper bill. You will receive an email to notify you when your electronic bill is ready for viewing. It is your responsibility to ensure that your information including email address is correct and up to date. Failure to receive email notification does not limit your obligation to pay your bill on time.
  2. Once enrolled and for so long as you are using the e-Billing services, you have a limited, personal, non-transferable license to view, download an electronic version and print your bill and any inserts or enclosures (collectively the "Materials"). You may not alter, change, distort or otherwise modify the Materials or any content contained therein, including the amount and description of the charges on the bill or any terms or any proprietary notices contained on any of the Materials. You will not access or attempt to access any Materials, including the bill, of any other person.
  3. Printed copies of your electronic bill cannot be used to pay at a bank or by mailing a cheque.
  4. The Exclusion and Limitation of Liability contained within Section 10 of the Terms of Use shall extend to and apply to the benefit of any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill.
  5. The e-Billing Services are governed by the Province of Ontario and the federal laws of Canada applicable therein, excluding the conflict or choice of law provisions. You agree to comply with all applicable laws and regulations in your use of the Website and the Offered Services, including all applicable federal, provincial and local laws, and, if your reside outside of Canada, the laws of the country where you reside. If you access the e-Billing Services from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Any dispute arising out of the use of the e-Billing Services shall be governed by the laws of the Province of Ontario, Canada. You agree to submit to the non-exclusive jurisdiction of the courts in the Province of Ontario, Canada.
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Enbridge Companies

EGD

Enbridge Gas Distribution

Canada's largest gas distribution company. Serving 1.9 million customers in Ontario, Quebec and New York State.

Enbridge Gas New Brunswick

Enbridge Gas New Brunswick

Distributing natural gas to institutional, commercial, industrial and residential customers across nine New Brunswick communities.

ENB company image

Enbridge Inc.

Enbridge Inc. (ENB) is a publicly-traded corporation on the New York and Toronto stock exchanges.

Enbridge U.S.

Enbridge's U.S. operations - a leader in energy transportation in the Midwest, Mid-Continent and Gulf Coast regions of the United States.

Enbridge Energy Partners

A U.S. master limited partnership with oil and gas delivery assets.

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings Inc. (EIFH) is a publicly-traded Canadian Corporation that invests in low-risk energy infrastructure assets.

Enbridge Technology

Provides pipeline and natural gas distribution consulting and training services internationally.

Midcoast Energy Partners

Midcoast Energy Partners

Midcoast Energy Partners (MEP) serves as EEP’s primary vehicle for owning and growing its natural gas and natural gas liquids (NGL) midstream business in the U.S.

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Emergency Contacts

Pipeline Emergencies

CANADA:

Enbridge Pipelines Inc. (incl. Norman Wells Pipeline)
1-877-420-8800
Enbridge Pipelines (Saskatchewan) Inc.
1-888-420-4357
Enbridge Pipelines (Athabasca) Inc.
1-888-813-6844



Natural Gas Emergencies in Ontario

Enbridge Gas Distribution Customers
1-866-763-5427
(1-866-smelgas)


UNITED STATES:

Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, New York, Ohio, Eastern Oklahoma, Wisconsin, Pembina County, North Dakota:
1 (800) 858-5253

North Dakota, Eastern Montana, Polk County, Minnesota:
1 (888) 838-4545

Texas, Western Oklahoma, Mississippi, Arkansas:
1 (888) 650-8099

Louisiana:
1 (877) 548-1800

Western Montana (electric transmission line):
1 (888) 780-8831